Data Deletion Instructions
This page explains how to delete the personal information that Waykee (operated by Power Era Servicios, S.C.) holds about you, including data received through WhatsApp and Meta. See the Privacy Policy for what we collect and why.
If you connected a WhatsApp Business number (businesses)
- Disconnect the number: in Waykee, open Connect WhatsApp and choose Disconnect (Desconectar) next to the number, or remove Waykee from your Meta Business portfolio (Business settings → Integrations / Partners). We immediately destroy the stored access token, unsubscribe Waykee from your WhatsApp Business Account and stop sending and receiving messages for that number.
- Delete the data: write to support@powerera.com from the email of your Waykee account, with the subject "Data deletion – WhatsApp" and the business phone number. We delete the conversations, contacts, attachments, delivery records and account settings of that number.
If you wrote to a business on WhatsApp (customers)
- Write STOP or BAJA in the chat to stop receiving messages from that business.
- To have your data deleted, ask the business you wrote to, or write to support@powerera.com with your phone number and the name of the business. We will coordinate with that business, which is responsible for your data.
If you have a Waykee account
Write to support@powerera.com from the email of your account and ask us to delete it. If you also connected Waykee to ChatGPT or Claude, you can revoke that access at any time from Connected apps.
What happens next
- We confirm the request by email and may ask you to verify that you own the account or the phone number.
- We delete or anonymize the data within 30 days, except data we must keep for legal, tax or security reasons. Backups are overwritten on their regular cycle.
- Data that was already delivered to Meta, or to a WhatsApp user's phone, is governed by Meta's and WhatsApp's own policies.